Frequently Asked Questions
About the Guide
Q: Is St. Augustine Tourism Guide free to use?
A: Yes! SATG is completely free. We earn support through advertising and affiliate partnerships (like Amazon, Tripster, and Viator), so you can explore without hidden costs.
Q: Do you sell tours or tickets directly?
A: No. SATG connects you with trusted partners such as Tripster and Viator to book your tours, activities, and event tickets securely.
Q: Can I suggest a business or event to be added?
A: Absolutely. Send us the details at info@staugustinetourismguide.com and our team will review it for inclusion.
Q: How do I delete my account?
A: Go to your profile settings in the app and click Delete Account. You can also request deletion by emailing us at info@staugustinetourismguide.com.
Visiting St. Augustine
Q: What is the most famous attraction in St. Augustine?
A: The Castillo de San Marcos is the city’s most iconic landmark. You can explore tickets and tours here.
Q: Where can I park in St. Augustine?
A: Downtown parking is limited. The City Parking Garage near the Visitor Information Center is the easiest option, or you can ride the Old Town Trolley, which includes free parking.
Q: What’s the best time to visit St. Augustine?
A: Fall and spring offer cooler weather, fewer crowds, and lower prices. Summer is busiest, while winter has unique events like Nights of Lights.
Q: What’s the most requested item by visitors?
A: Beach chairs, umbrellas, and barbecue grills. If your rental doesn’t include them, you can buy or have them delivered through Amazon.
Q: Do vacation rentals include beach gear?
A: Most rentals do not. Visitors often rent or purchase beach chairs, umbrellas, and coolers locally. For convenience, many travelers order ahead with Amazon Prime.
The SATG Shop
Q: Where do you ship?
A: We currently ship within the United States. See our Shipping Policy for details.
Q: What is your return policy?
A: We accept returns within 30 days for unused items in original condition. See our Refund & Returns Policy for full details.
Q: Do you offer custom or bulk orders?
A: For custom or bulk orders, contact us at info@staugustinetourismguide.com.